Privacy Policy Last Updated: May 28, 2026
We Are Committed to Protecting Your Privacy
At VelocityTier, your privacy is a top priority. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website and hosting services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and account login details.
- Payment Information: Credit card and billing details (processed securely by our payment providers such as Stripe).
- Technical Information: IP address, browser type, device information, and usage data.
- Service Data: Domain names, account activity, and support communications.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our hosting services
- Process payments and manage billing
- Respond to customer support requests
- Ensure the security of our network and prevent fraud
- Send important service announcements and updates
- Analyze website usage and improve user experience (with your consent where required)
3. Data Security
We implement strong security measures including encryption, secure servers, and regular security audits to protect your information. While we strive to protect your data, no system can guarantee complete security. In the event of a data breach, we will notify affected users as required by law.
4. Data Retention
We retain your personal information only as long as necessary to provide our services or as required by law. You may request deletion of your data by contacting [email protected]. We will respond promptly, subject to legal requirements.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze traffic, and provide personalized content. For detailed information about the cookies we use, please review our Cookie Policy.
6. Third-Party Services
We work with trusted third-party providers including:
- Google Analytics & Google Tag Manager
- Cloudflare
- Stripe (payment processing)
- Microsoft Clarity
These services may collect anonymized data. We only share the minimum information necessary for them to perform their services.
7. Sharing of Information
We do not sell your personal information. We may share data only in these situations:
- With service providers who assist us in operating our business
- To comply with legal obligations or court orders
- To protect the rights, safety, and security of VelocityTier and our customers
8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
9. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request data portability (where applicable)
To exercise these rights, please contact us at [email protected].
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]
